Frequently Asked Questions

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Knowledge base

Frequently asked questions

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General

About NERSAPP

NERSAPP is a school management platform designed to bring academic, financial, administrative and operational activities into one connected system.

It gives schools tools for managing people, academic activities, finance, communication, configuration and other day-to-day operations.

NERSAPP is built for schools and the people involved in their operations.

Depending on the school's setup, this can include administrators, managers, educators, students, parents and other authorized users.

NERSAPP is designed to support different school structures and education levels through configurable management tools.

Schools can configure their academic and operational structures according to their own requirements.

Yes. NERSAPP is a web-based school management platform that schools can access online.

Schools can also use their NERSAPP environment with the available web and mobile access options.

Getting Started

Start using NERSAPP

You can create a school account through the NERSAPP registration page.

After registration, the school can configure its environment and begin setting up its management structure.

Register your school

NERSAPP provides school accounts without a recurring subscription fee.

Certain optional in-app services, modules, features or purchases may carry charges. Schools can review the applicable information before using such services.

A NERSAPP school account provides access to the platform and its available school management capabilities.

This includes support for managing subjects, classes, members and other school activities, together with available online documentation and support resources.

Yes. Schools can work with NERSAPP technical partners for services such as setup, configuration, training and management.

Learn about technical partners
Academic

Academic management

Yes. Schools can manage their academic sessions and terms as part of the academic management environment.

Yes. NERSAPP provides tools for managing classes, subjects and class-specific subject assignments.

This allows schools to structure their academic environment around their own class and subject requirements.

Yes. NERSAPP supports multiple grading and assessment systems so schools can configure academic evaluation according to their needs.

Yes. NERSAPP provides automated academic report generation, including termly reports, progress reports and cumulative academic records.

Schools can also use automated or manual report and subject comments.

Yes. Student academic information can be maintained as part of the school's academic records and reporting environment.

Finance

School financial management

Yes. NERSAPP includes financial management capabilities for configuring fee items, templates, invoices, payments and related fee information.

NERSAPP supports online payment capabilities where the applicable payment service has been configured for the school.

Availability and payment options can depend on the school's payment setup and enabled services.

Yes. Schools can configure fee items and generate invoices as part of their financial management workflow.

Account & Security

Access and account management

Yes. The password recovery process can be initiated from the NERSAPP sign-in page using the password recovery option.

Yes. NERSAPP is designed around role-based access so that different users can perform the activities appropriate to their role and permissions.

NERSAPP provides account and access-management controls designed to help schools manage authorized access to their information.

Available security controls can depend on the account type, role and enabled features.

Partners

Working with NERSAPP

Yes. NERSAPP has a partner ecosystem for people and organizations interested in helping schools adopt and use the platform.

Explore the partner programme

A technical partner can provide services such as school setup, configuration, training, administration, information management and general support.

Learn about technical partnerships

Affiliate partners help introduce schools and organizations to NERSAPP and participate in the NERSAPP partner ecosystem.

Learn about affiliate partnerships

NERSAPP provides pricing guidelines for technical partner services and the conditions under which partners can set their service fees.

View pricing guidelines
Support

Getting help

NERSAPP documentation is available online and provides guides and learning resources for different types of users.

Open documentation

You can use the available NERSAPP support channels, documentation and community resources.

Contact NERSAPP

Yes. Schools can engage NERSAPP technical partners for setup, training, administration, configuration and other supported services.

The school and technical partner agree on the applicable service arrangement.

If the documentation and FAQs do not answer your question, contact the NERSAPP team and provide as much information as possible about what you need.

Get in touch

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