Our pricing guidelines help Technical Partners provide valuable services to schools while keeping service charges transparent, reasonable and aligned with the scope of work.
Technical Partners can provide implementation, training and information management services to schools using NERSAPP. These guidelines provide a reference point for pricing those services and help create a consistent, transparent partner experience.
NERSAPP platform access and partner services are separate. A school may use NERSAPP without hiring a Technical Partner. When a school chooses to engage a partner, the partner's service fee is agreed separately with the school.
The following amounts serve as pricing guidelines for common Technical Partner services. Partners should charge according to the actual scope and complexity of the work.
For helping a school establish and configure its NERSAPP environment for normal day-to-day use.
For more extensive setup, configuration and preparation where a school requires deeper implementation support.
For one-on-one training designed around the responsibilities and workflow of an individual user.
For training multiple members of a school team together in a structured implementation session.
For ongoing information management services that help schools maintain and manage their operational data.
Pricing should reflect value and effort—not confusion about what NERSAPP itself charges.
The amounts shown are recommended upper limits for the listed partner services. The actual fee may be lower depending on the scope of work.
A partner should price according to the actual work required rather than charging the maximum amount automatically.
The school and Technical Partner should agree on the service, scope, fee and delivery expectations before work begins.
Partners are expected to communicate service charges clearly and avoid presenting partner fees as mandatory NERSAPP platform charges.
Keeping these two categories separate protects both schools and partners from unnecessary confusion.
The NERSAPP platform provides the software environment schools use to manage their operations.
A Technical Partner provides optional hands-on services to help a school implement, operate or manage NERSAPP.
A simple process keeps expectations clear before, during and after a Technical Partner engagement.
Understand what the school actually needs before recommending a service.
Clearly establish what will be configured, managed, trained or delivered.
The school and partner agree on the appropriate service fee within the applicable guideline.
Complete the agreed work professionally and provide the appropriate handover or report.
Where a Technical Partner manages NERSAPP-related activities for a school, the applicable management arrangement may provide the partner with a share of the management fee difference.
Under the partner guideline, up to 70% of the management fee difference may go to the Technical Partner, subject to the applicable partner arrangement and NERSAPP rules.
Learn about Technical PartnersTechnical Partners are expected to maintain appropriate records of their partner activities and provide monthly reporting in accordance with the applicable partner programme requirements.
A school may choose whether or not to hire a Technical Partner. When it does, the school and partner should agree directly on the service scope, price, timeline and delivery expectations.
NERSAPP may recommend or facilitate access to a partner, but the partner's service engagement remains separate from NERSAPP's platform. Schools should review and agree to the service terms before authorizing work.
The guideline is not only about the amount charged. It is also about how the partner communicates and delivers the service.
Explain exactly what the school is paying for and what the service includes.
Do not automatically charge the maximum guideline amount when the actual scope does not justify it.
Complete agreed work properly and maintain appropriate records of partner activity.
Become a Technical Partner, introduce schools to NERSAPP, or learn more about the partner ecosystem.
